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How to File Your Claim

Follow these simple steps to file your insurance claim quickly and easily.

1

Report the Incident Immediately

Contact us as soon as possible after the incident occurs. You can report your claim 24/7 through any of these methods:

  • Call our claims hotline: (+267) 361 7300
  • WhatsApp us: (+267) 782 99555
  • Email: claims@minet.co.bw
  • Visit our office in Gaborone

Important: Report your claim within 30 days of the incident to avoid delays in processing.

2

Secure the Scene and Take Photos

If it's safe to do so, take steps to prevent further damage and document the incident:

  • Take clear photos of all damage from different angles
  • Photograph the overall area where the incident occurred
  • If there are witnesses, get their contact information
  • Do not throw away damaged items until after the claim is settled

Photo Tip: Take photos with your phone - they have timestamps that help verify when the damage occurred.

3

Gather Required Documents

Collect the following documents to support your claim:

Essential Documents:

  • Your insurance policy number
  • Copy of your ID or passport
  • Photos of the damage
  • Police report (if applicable)

Additional Documents (if available):

  • Receipts for damaged items
  • Repair estimates or quotes
  • Witness statements
  • Medical reports (for injury claims)
4

Submit Your Claim

Submit your claim with all required documents through any of these methods:

  • Online: Email documents to claims@minet.co.bw
  • WhatsApp: Send photos and documents via WhatsApp
  • In Person: Visit our office with printed documents
  • By Phone: Call us and we'll guide you through the submission

Claim Number: You'll receive a claim number once your claim is submitted. Keep this number for all future communications.

5

Assessment and Processing

After submitting your claim:

  • Our claims assessor will contact you within 2-3 business days
  • An inspection may be scheduled if needed
  • You'll receive updates on your claim status
  • We'll process your claim as quickly as possible

Processing Time: Most claims are processed within 5-10 business days once all documents are received.

6

Settlement

Once your claim is approved:

  • You'll receive a settlement letter explaining the payment
  • Payment will be made directly to your bank account
  • For repairs, we may pay the service provider directly
  • You'll receive confirmation once payment is made